Booking.com: Hotels & Travel 4+

I usually don’t do reviews, who has the time? I am moved to provide a review for Booking,com as it may well be one of a very few experiences I’ve had in which the services provided far exceeded the expectations. Every encounter I’ve had has been quickly and appropriately handled with professional courtesy and superior results. Whether the property didn’t show my reservation, or was not at all as was described such that it appeared unsafe to remain, or the hotel clerk was unacceptably rude, the folks at Booking were quick to ensure we were properly accommodated at the property or provided an alternative accommodation elsewhere that exceeded the original booking in value but refunded the difference in price. I am impressed by the genuine concern shown when a customer needs help. This was all before I had reached genius status, in which I am now entitled to a prioritized customer service experience, which I cannot believe is possible as I have never been on a call for more than 5-10 minutes having all issues resolved. I am genuinely grateful and impressed by this company.

My husband and I enjoyed staying at this hotel. It’s about a 10 minute walk from the local train and 17-20 minute walk to a JR station. Also, very easy access to Dotonburi shopping areas and restaurants(8-10 minute walk). Great location hands down. Away from all the noise but still really close to everything. The shower head was amazing and the bathroom is fully equipped with essentials that we need during the entirety of our stay. It was clean and a decent size for the area. We didn’t get to use the tub but I can imagine it would be great for a private onsen. The front desk was also available 24/7 and I like that you can help yourself with coffee and any essentials you may need for your stay.

We had issues with clogged/water leakage on the toilet. They said it was because we maybe flushed too much? I didn’t know that that was a thing. We used it like any other restrooms. It happened twice and the 2 front desk people were helpful and even came in with towels to dry the floor. Very nice and polite. They said they were going to call a plumber but that person never came. You also have to make a request before 11 a.m. to get your room cleaned and give them your room key.

Overall, I would recommend this hotel to anybody staying in Osaka/Dotonbouri area.

Our purpose of staying at the Ramada was because we lost. Our electricity is relation to a fire in our apartment complex. Ramada was very convenient for us to stay as it was across the street from where we live. The staff… Amazing! The room…very comfortable and clean! The building is going through renovations and it was noted everywhere so you could not be upset because you were aware. But I will talk about their so-called “breakfast included”. Don’t say you were offering breakfast included in the price when all you have is a covered up table with a toaster, a microwave, a couple packets of oatmeal and some granola bars that is not breakfast not even considered breakfast. I hope it has gotten better since our stay but that is the reason why I gave it three stars because they literally tried it but otherwise I definitely recommend staying there if you’re not, there’s a bunch of restaurants in the area that you can go and grab a bite to eat and those who travel out of town I would recommend people staying there because it’s close to 95. There is a mall around the corner. There are a lot of eateries, grocery stores. I believe they are going to be doing entertainment at that hotel but it’s not too far from downtown Jacksonville so it’s a really good place to stay overall.